General Conditions

Please read these terms and conditions before ordering one or more workshops and/or merchandise products and giclee prints. By paying for your order, you accept the terms and conditions of your purchase.

1. Processing time

The time I need to prepare your order is 1-3 days. I do my best to stay within this estimate but I cannot guarantee it. You can always contact me if you have not heard from me after three days.

2. Shipping time

Shipping of the video links and handouts for the online workshops occurs almost immediately after payment. The shipping of the merchandise products is subject to a minimum time of 2 (e.g. Belgium, Germany and the Netherlands) to maximum 12 days (Australia) from the time my product is shipped from (possible) stock. The shipping is done via PostNL. If the product is (not yet) in stock, a longer delivery time applies for the total. If this is not desired, please contact me to look for other possibilities.

Shipping of the precious and fragile giclee prints is via DHL express. Usually the shipment, even abroad, is processed within a few days and your product is automatically insured. Each shipment is provided with a Track&Trace, so you can easily follow where your package stays.

3. Payment options

For the payments of the online workshops and merchandise products, I use the payment system Mollie, PayPal and Stripe which keeps payment information secure. For further information you can visit the websites of these companies. Through Mollie you can choose to pay via iDeal or PayPal. If you want to pay via another method, please contact me via the contact form.

4. Grace period

If you want to cancel your order before you have received the video link and handout from me, you can. Please contact me via the contact form. There is a statutory cooling-off period of 14 days, provided you have not yet viewed the video link.

4. Return policy

It is not possible to return the ordered merchandise and giclee prints, provided that a clearly demonstrable damage has occurred. In that case, please contact me via the contact form below.

Privacy statement

I respect the privacy of my customers and ensure that personal data submitted is kept confidential. I will use your data to process orders as quickly as possible and to customize orders. For all other purposes, I will use your data only with your explicit consent. I do not sell your personal data to third parties.


Personal information collected
To fulfill your order, you must provide certain information, such as name, email address, phone number, mailing address, payment information and details of the product you are ordering. If you contact me directly, you may choose to provide additional personal information.


Reason for obtaining your personal information and its use
I rely on a number of legal bases for collecting, using and sharing your information, including:
As necessary to provide the services of my website, such as fulfilling your order, to resolve disputes, or to provide customer support;
As necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchase if required for tax purposes;
And as necessary for my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving services.

I will use your personal information to provide the services you request and in the legitimate interest of improving my services.

Sharing personal information and disclosure

I share your personal information only for very limited reasons and in very specific circumstances, as follows;
Service Providers. Certain trusted third parties are engaged to perform certain functions and provide services to my site, such as the payment system Mollie. Your personal information is shared with these third parties, but only to the extent necessary to perform these services.
Compliance with Laws. I may collect, use, retain and share your information if I believe in good faith that it is reasonably necessary to; (a) respond to legal process or governmental requests; (b) enforce agreements, terms and policies; (c) prevent, investigate and address fraud and other illegal activity, security or technical issues; (d) protect the rights, property and safety of my site's customers or others.


Retention of personal information
Your personal information will be retained only as long as necessary to provide my services and as described in this privacy policy. However, I may also need to retain this information to comply with legal and regulatory obligations, resolve disputes and enforce my agreements. Generally, your information will be kept for a period of 7 years (required by Dutch tax law).


Transfer(s) of personal information outside the EU.
Your personal information may be stored and processed through third party hosting services in the United States and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection laws and governmental supervision than the EU jurisdiction. If information about you is transferred outside the EU, I rely on Privacy Shield as the legal basis for the transfer.

Your rights 
If you live in certain territories, including the EU, you have a number of rights regarding your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are:
You may be entitled to access to receive a copy of the personal information held about you. You can do this by contacting me.
Modify, limit, delete. You may also have the right to have your personal information amended, restricted or deleted. In the absence of exceptional circumstances (such as when I need to store data for legal reasons), I will generally delete your personal data upon request.
You may object to (i) my processing some of your information based on my legitimate interests and (ii) receiving marketing communications from me after having given your express consent to receive them. In such cases, I will delete your personal information unless there are compelling and legitimate reasons to continue using that information or it is required for legal reasons.
If you live in the EU and wish to raise concerns about the use of your personal information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Under EU data protection laws, I, Arjan van Gent, am the data controller of your personal data. If you have any questions about my privacy policy, please contact me via the contact form on my site or send an email to